23-02-2017 08:43 AM - edited 23-02-2017 08:47 AM
Option 1: Viewing data usage/buying more data on a single number without logging in or creating a My Telkom account
Option 2: Viewing data usage/buying more data for multiple numbers by creating a My Telkom account
Option 3: Download and install our smartphone App from your favourite App Store
|Android: Google Play Store||iPhone: Apple App Store|
on 18-11-2017 09:06 PM
I have an online account already but I could not link one of my number.
I always have the same error "Invalid ID/Passport and mobile number combination".
Perhaps the agent who rica'd this number miscaptured my ID number, I already tried to get some assistance in Telkom Sandton City Branch but they could not help me, I even was in strugle to do a sim swap with them since they said that my details does not match to the one related to that number in the system.
Also, I could not change my tarrif with any existing tariff since it's on the old prepaid data promotion.
Kindly advise if there is another way to link this number or advise what I should do.