on 08-12-2017 05:03 PM
I battled for a couple of years with a Telkom Highspeed ADSL Line that was terrible and never got resolved, I heard good things about Telkom LTE so switched to LTE in June, the speed was good with 40-50mbps as a norm. It then dropped to 10mbps so I added a Poynting Antenaa to try and improve things, I get excellent signal but lately average 2 or 4 mbps in peak times which is when I need it.
Phone and they just agree that its slow.....
I am told that telkom are throttling the speeds.
Now begins the mission of cancelling.
on 09-12-2017 08:57 AM
I feel your pain Johnza...it's a question of demand and supply which i don think Telkom is anticipating.
Service providers need to start treating LTE customers as FIxed Line customers. on fibre/Cu they can easily tell you, that you cannot get a service, as the DSLAM ports are full etc....On Mobile, it's just sale after sale. No one really cares since what they sell is a best effort service and the assumption is that you'll be having mobility, thereby relieving the congestion on the sites, or backhaul etc...as much as this is true, i dont think Lte users are that mobile. IN addition, throttling so early on in the month? it shouldnt be the case...should telkom not answer your/our concerns, see below their statement on FUP etc.
on 05-12-2018 04:03 PM
i am having the same problem for the last 2 weeks and NO one at telkom wants to help! Facebook, Twitter and Calling them has left me no where. We are still without any network in my area!