on 14-06-2016 12:58 PM
My problem: I have a 20Gb per month contract for 24 months, where I originally applied for an UNCAPPED service (SmartBroadband Wireless Uncapped) for R599p/m.
On 23 May Ticket Number 2305016-154715 was given to successful online bid for UNCAPPED wireless broadband (SmartBroadband Wireless Uncapped) for R599p/m.
The following conversations were recorded on my mobile phone:
I also made another call from a Telkom landline during the morning of the 26th, where I requested the agent to CANCEL the 20Gbp/m contract.
I received the parcel on 01 June, and was very excited as everything worked great as soon as I plugged it in. However, on 3 June I received an e-mail from email@example.com stating that I am on the 20Gb per month package. As should be clear from the timeline and events described above, I wanted to be on the UNCAPPED right from the start.
I went online on 4 June, and sent various departments a similar message, requesting help with this matter.
V*** and L*** responded, and V*** e-mailed me (after confirming my credentials) to inform me that the matter has been referred to the sales agent who processed the order to change the package. She mentioned that they are not available over weekends, and I thus expected a call on Monday 6 June.
Various people from various departments have since been referring me to various other people in various other departments, and still I am waiting for someone to resolve this matter.
I am desperately awaiting someone to assist me with this matter.
Solved! Go to Solution.
on 14-06-2016 03:03 PM
My issue is fanally resolved!
I have just been called by Telkom, and after explaining my whole story again and holding for exactly 14mins, I was told that my 20Gb contract will be cancelled without penalties and a new contract for Uncapped at R599p/m will be done! Delivery scheduled for (probably) Friday.
Thanks, Telkom Team!