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Member
Posts: 2

LTE-A Speed

I signed up yesterday for the LTE-A 200GB Deal R799, connection keeps dropping and not the speed i was expecting.

Download - 8mbps - 10mbps

Upload - 0.55 mbps - 1mbps

I was told by the agent that speeds should be from 30mbps up with LTE-A??

I would have went for a cellphone contract with MTN or Vodacom if i knew the speed was going to be this slow.

Johannesburg, Lenasia

 

 

 

Established Member
Posts: 17

Re: LTE-A Speed

[ Edited ]

Hi @Desh & welcome to the Telkom Community forum :-) .

 

Let's see if we as a community can make your week start off on a fast note ;-) .

 

 

Can you provide the following info:

 

1) What device was supplied? Was it the Huawei b618-65d [long cube looking router/modem] ?

2) What color do you see under the signal status? cyan indicates LTE/LTE-A

3) Have you tried moving the device around as this can make a difference :-) .

 

I have checked the coverage map, there is spots of LTE/LTE-A coverage so upto 30Mbps may not be far off the mark but let's see if you can get better :-).

 

Regards,

Hit that Thumbs Up/Kudos button if I or another member in the community has helped you. It can only inspire us to do better in helping everyone like yourself. Thank You! ❤
Member
Posts: 2

Re: LTE-A Speed

Hello,

Yip its the long cube looking router.
The color is green...its the same color as the Power, Wifi, Lan etc status.
I have tried moving it around the house, I also took the router outside but the speed is still the same.

Thanks
Established Member
Posts: 17

Re: LTE-A Speed

Hi,

 

Thanks for getting back so quick.

 

Green is definitely 3G.  You are not picking up LTE/LTE-A it seems.

 

I'll pm you for some additonal info shortly. Will update this topic later...

 

Regards,

Hit that Thumbs Up/Kudos button if I or another member in the community has helped you. It can only inspire us to do better in helping everyone like yourself. Thank You! ❤
Established Member
Posts: 13

Re: LTE-A Speed

Hi Cyph3r

can you plz assist me, i have exactly the same issue and might have a solution for me too. Your assistance would greatly be appreciated.
Member
Posts: 2

Re: LTE-A Speed


@Jaques3121wrote:
Hi Cyph3r

can you plz assist me, i have exactly the same issue and might have a solution for me too. Your assistance would greatly be appreciated.

Hi Jaques, I'm having similar problems but with an E5573. Did you eventually get someone to help you? I did'nt see any reply to that effect.

Skill is a trade
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