on 18-02-2018 09:40 PM
I signed up yesterday for the LTE-A 200GB Deal R799, connection keeps dropping and not the speed i was expecting.
Download - 8mbps - 10mbps
Upload - 0.55 mbps - 1mbps
I was told by the agent that speeds should be from 30mbps up with LTE-A??
I would have went for a cellphone contract with MTN or Vodacom if i knew the speed was going to be this slow.
19-02-2018 10:39 AM - edited 19-02-2018 10:40 AM
Hi @Desh & welcome to the Telkom Community forum :-) .
Let's see if we as a community can make your week start off on a fast note ;-) .
Can you provide the following info:
1) What device was supplied? Was it the Huawei b618-65d [long cube looking router/modem] ?
2) What color do you see under the signal status? cyan indicates LTE/LTE-A
3) Have you tried moving the device around as this can make a difference :-) .
I have checked the coverage map, there is spots of LTE/LTE-A coverage so upto 30Mbps may not be far off the mark but let's see if you can get better :-).
on 19-02-2018 10:46 AM
on 19-02-2018 10:50 AM
Thanks for getting back so quick.
Green is definitely 3G. You are not picking up LTE/LTE-A it seems.
I'll pm you for some additonal info shortly. Will update this topic later...
on 24-04-2018 07:59 AM
can you plz assist me, i have exactly the same issue and might have a solution for me too. Your assistance would greatly be appreciated.
Hi Jaques, I'm having similar problems but with an E5573. Did you eventually get someone to help you? I did'nt see any reply to that effect.