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Established Member
Posts: 15

LTE Antenna Install

[ Edited ]

Hi All ,

 

Does anyone know how long it takes for telkom to send someone to assist with the antenna installation?.

I received my package (Router , antenna etc. ) on the 6th of June 2016 , after not hearing anything from telkom

I had logged a call on the 20th of June 2016

 

2016-07-27 08_56_15-Telkom - Track an issue - Internet Explorer.pngCall

 

I have still not had any feedback , They also said that they had escalted the call twice.

I phoned again 08:41 Today (27 July 2016) , The case has still not been assigned to anyone ?

 

Any help here would be appreciated.

 

 

Moderator Moderator
Moderator
Posts: 819

Re: LTE Antenna Install

Hi @Assasin_Zer0, I have sent your details to our team dealing with the dispatch of the techs for these installations. Hopefully we can boost your joy shortly.

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Established Member
Posts: 15

Re: LTE Antenna Install

@NC

 

Thank you for the Feedback.

Established Member
Posts: 6

Re: LTE Antenna Install

[ Edited ]

Hi @NC I received my package on the 27th of June and never received an call for installation. Got everything, can you please ask them to contact me for installation.

 

Thanks

Moderator Moderator
Moderator
Posts: 819

Re: LTE Antenna Install

Hi @skyden, will escalate for you.

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Established Member
Posts: 15

Re: LTE Antenna Install

@NC

Hi NC , 19172553 Still pending feedback any idea ?

Asked them to come today but have not had any call's to confirm ?.

On the line with your call center as we speak , and the case still has not been allocated to anyone ?

 

Regards,

 

Moderator Moderator
Moderator
Posts: 819

Re: LTE Antenna Install

Hi @Assasin_Zer0, I was informed that your antenna was installed on the 6th. Are you all up and running now?

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Established Member
Posts: 6

Re: LTE Antenna Install

nobody contacted me yet!
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