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Established Member
Posts: 15

LTE Antenna Install

[ Edited ]

Hi All ,

 

Does anyone know how long it takes for telkom to send someone to assist with the antenna installation?.

I received my package (Router , antenna etc. ) on the 6th of June 2016 , after not hearing anything from telkom

I had logged a call on the 20th of June 2016

 

CallCall

 

I have still not had any feedback , They also said that they had escalted the call twice.

I phoned again 08:41 Today (27 July 2016) , The case has still not been assigned to anyone ?

 

Any help here would be appreciated.

 

 

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Moderator Moderator
Moderator
Posts: 819

Re: LTE Antenna Install

Hi @Assasin_Zer0, I have sent your details to our team dealing with the dispatch of the techs for these installations. Hopefully we can boost your joy shortly.

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Established Member
Posts: 15

Re: LTE Antenna Install

@NC

 

Thank you for the Feedback.

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Established Member
Posts: 6

Re: LTE Antenna Install

[ Edited ]

Hi @NC I received my package on the 27th of June and never received an call for installation. Got everything, can you please ask them to contact me for installation.

 

Thanks

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Moderator Moderator
Moderator
Posts: 819

Re: LTE Antenna Install

Hi @skyden, will escalate for you.

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Established Member
Posts: 15

Re: LTE Antenna Install

@NC

Hi NC , 19172553 Still pending feedback any idea ?

Asked them to come today but have not had any call's to confirm ?.

On the line with your call center as we speak , and the case still has not been allocated to anyone ?

 

Regards,

 

Highlighted
Moderator Moderator
Moderator
Posts: 819

Re: LTE Antenna Install

Hi @Assasin_Zer0, I was informed that your antenna was installed on the 6th. Are you all up and running now?

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Established Member
Posts: 6

Re: LTE Antenna Install

nobody contacted me yet!
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