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LTE Huawei b315 Constant CRASH

[ Edited ]

My newly aquired LTE Uncapped contract came a with a faulty Router.

The router constantly prevents surfing the internet. The router is used by my wife for bussiness purposes.

 

I have done the following:

1. walk in store - at least 4 times and different stores

2. sent email

3. this chat forum

 

I want the following:

1. The router replaced or

2. The service be terminated and replaced with a fixed line fiber/ADSL that hopefully works OR

3. Terminate the service so that i can get an internet service from elsewhere that works.

 

 I have a reference number : AI2651113

 

 

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