12-07-2016 03:32 PM - edited 12-07-2016 04:50 PM
I'm experiencing 1000+ms at night after 7pm. Probably during peak hours. My speed also drops to below 1mb down.
I live in the Port Elizabeth Area. Other times its "acceptable" at between 80-150ms. Even That is high but I can live with that for online gaming.
Please can I get a ticket logged for this or some advice\assistance how to resolve this issue.
on 13-07-2016 09:56 PM
So glad you posted this Solomon, I have been experiencing the same frustrations, and despite being "in and out" of the call centre still no one has come forward with an explanation or assistance. Please let me know if your issue gets resolved.
on 18-07-2016 07:57 AM
Hi @Solomon, the Community is not a Service channel, but rather a peer 2 peer support channel. To report service, rather make use of these channels -
on 21-09-2017 11:46 AM
Hi Solomon, I'm also in the PE area experiencing exactly the same problem as you. Gaming on a 200+ ping is a nightmare, and as you say, tis is only a problem during peak evening hours. Has this issue managed to be resolved for you and if so, how?
on 21-09-2017 11:50 AM
I also live in PE and have the exact same problem. Gaming with 200+ ping is a nigtmare. But as you say, this is only a problem during peak evening hours. Has the issue been sorted on your end and if so, how did you manage to do that?
on 21-09-2017 11:56 AM
Those channels are useless! I've been trying to get this exact problem resolved for coming up to 2 years now and guess what? NADA, Nothing. EVERY single evening the speed get throttled to the point where HTML page would actually time out. I even invested 2K in an antenna. You are oversubscribing towers and steal money from people for a service you cannot provide.
on 18-10-2017 10:09 PM