Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Established Member
Posts: 9
Accepted Solution

LTE Smartbroadband Uncapped Package

Hi

 

I received my b315 router and simcard for the above package on the 23 June2016.  I called the call centre advising them i have not received the external antenna.  They logged a case, case number 19189255 on the 24 June 2016.  To this date, i have not got a call from the technician for installation of the external antenna.  Note i have not received the external antenna as well.  The call centre keep saying the case is being attended to and it has been escalated but yet i am not receiving any feedback.  Please assist.  Thank you

Moderator Moderator
Moderator
Posts: 814

Re: LTE Smartbroadband Uncapped Package

Hi @Shailen. I have escalated this to Online sales to look onto where your antenna is. 

 

For service queries use - How to get help

 

 

output_Svao80.gif
Established Member
Posts: 9

Re: LTE Smartbroadband Uncapped Package

Thank you.  Awaiting feedback

About This Post
  • 2 replies
  • 1600 views
  • 0 kudos
  • 2 Contributors