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Member
Posts: 2

LTE Smartbroadband Uncapped - not connecting.

Hi

I use my LTE Smartbroadband Uncapped package for wireless internet at home. On Sunday the service went down. Since then I have spent hours on the phone to the call center, a few more hours chatting to an agent via the "Chat to an Agent" service on the Telkom website and 2 visits to 2 different Telkom stores. I am not getting assistance and my service is still down.

Member
Posts: 2

Re: LTE Smartbroadband Uncapped - not connecting.

I have still not had any feedback from Telkom  on my LTE service that is down. When I try to log a Fault on the Telkom site I get a message "URL Not Found". 

Any suggestions on how I can get assistance from Telkom!!

Member
Posts: 2

Re: LTE Smartbroadband Uncapped - not connecting.

I have the same problem. Aftet being on hold for half am hour i still have no solution and no internet
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