24-06-2016 01:15 PM - edited 24-06-2016 01:18 PM
It's been 8 working days since I've recieved my Telkom LTE uncapped router. The SIM has been RICA'd, however your technicians have not contacted me regarding the antenna installation. After speaking to someone at your call centre, they informed that there is NOTHING that Telkom can do to help the process.
What is the average turn-around time for the antenna installation?
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on 30-06-2016 09:04 AM
Yes, I have received the antenna. It arrived with the router on the 15th June. I'm still waiting to receive my call for the installation of the antenna.
06-07-2016 02:27 PM - edited 06-07-2016 02:29 PM
Thanks, that did the trick. The telkom technician contacted me today.
I was also told that a booking can be made by phoning 081 180 and following the prompts you get put through to an LTE helpdesk..