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Established Member
Posts: 6
Accepted Solution

LTE Uncapped Wireless broadband Antenna Installation

[ Edited ]

Hi Telkom,

 

It's been 8 working days since I've recieved my Telkom LTE uncapped router. The SIM has been RICA'd, however your technicians have not contacted me regarding the antenna installation. After speaking to someone at your call centre, they informed that there is NOTHING that Telkom can do to help the process.

 

What is the average turn-around time for the antenna installation?

 

Regards,

Jacques

Moderator Moderator
Moderator
Posts: 819

Re: LTE Uncapped Wireless broadband Antenna Installation

Hi @jacvogeli, just checking, have you received the antenna at least?

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Established Member
Posts: 6

Re: LTE Uncapped Wireless broadband Antenna Installation

Yes, I have received the antenna. It arrived with the router on the 15th June. I'm still waiting to receive my call for the installation of the antenna.

Moderator Moderator
Moderator
Posts: 819

Re: LTE Uncapped Wireless broadband Antenna Installation

Hi @jacvogeli, have escalated this to the dispatchers who send out the installers.

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Established Member
Posts: 6

Re: LTE Uncapped Wireless broadband Antenna Installation

Thank you @NC! Will close this as soon as they've contacted me.

Established Member
Posts: 11

Re: LTE Uncapped Wireless broadband Antenna Installation

Hi @NC Could you please escalate it for me as well, I have been waiting 2 months for installation

Moderator Moderator
Moderator
Posts: 819

Re: LTE Uncapped Wireless broadband Antenna Installation

Hi @Beamo, have you received the antenna yet, and just waiting for installation?

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Established Member
Posts: 11

Re: LTE Uncapped Wireless broadband Antenna Installation

Hi, yes I have received the antenna just waiting for the installation

Moderator Moderator
Moderator
Posts: 819

Re: LTE Uncapped Wireless broadband Antenna Installation

Hi @Beamo, please update your profile with contact details.

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Established Member
Posts: 11

Re: LTE Uncapped Wireless broadband Antenna Installation

[ Edited ]

Thanks, that did the trick. The telkom technician contacted me today.

 

I was also told that a booking can be made by phoning 081 180 and following the prompts you get put through to an LTE helpdesk..

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