We applied for Telkom LTE and the router and antenna was delivered to us on the 17th of June 2016. We immediately logged a request with Telkom for the antenna to be installed as the LTE speeds are extremely low without it. Case number for this is 19211334. We have phoned on many many occasions to follow up on the request and have been told that the relevant department has been emailed. It has been two and a half months and we are being charged for a service that is not working correctly and we are still no closer to getting the antenna installed. PLEASE TELKOM THIS IS A RIDICULOUSLY LONG TIME TO WAIT FOR AN INSTALLATION!