on 26-06-2018 04:59 PM
on 28-06-2018 09:48 AM
We’re also customers in this forum , sorry can’t help much re service related issues ( no Telkom support agents here) .
Try changing your router settings from auto to manual & select Telkom ‘4G only’ .
This link / comment might be useful:
“I was having an LTE issue this weekend, where my router would connect to 4G or 4G+ for a few hours and then switch to 3G and disconnect.
If i reboot the router, it sees the 4G or 4G+ signal again and connects for a few few hours and then switches to 3G and disconnects again.
This happened over and over until i went into the settings and changed the network from "Auto" to "Manual" and selected 4G Telkom and also forced it to "4G only", it has been connected ever since.”
If that doesn’t work you can call 081180 to report a fault.
Hope this helps. Good luck & please let us know what happens.