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Established Member
Posts: 10

Re: LTE no internet but have blue light

I have not had any internet for a week now. I have a case number and they have called to verify my contact detail and adress so that a tecnician can contact me but no one has. My router (b315) has a red light. It has been reset a couple of times, It goes blue for about 39seconds then turns red again.Could the router be faulty? Has anyone else experienced the same problem? Worked fine for about 2 months. I live in the Southern suburbs of JHB.

Established Member
Posts: 6

Re: LTE no internet but have blue light

I have been stuck with a blue light without internet connection since last night and I have done numerous reset of the router to no avail.

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Moderator
Posts: 819

Re: LTE no internet but have blue light

@Czwe81, please report this to one of our Service channels - 

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)

 

 

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Established Member
Posts: 6

Re: LTE no internet but have blue light

@NCI have done that already but it seems my ticket 20141664 is not being attended to. Critically the external antenna has been guttering dust at my house since July 2016 as Telkom did not bother to send a Technician to come and install it.

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Moderator Moderator
Moderator
Posts: 819

Re: LTE no internet but have blue light

@Czwe81, please send all your contact details to hso@telkom.co.za to arrange for that antenna to be installed.

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