on 12-07-2016 07:46 PM
SO my new LTE router was finally working today at my office. Very Nice.
I now have it at home with a blue light but no internet access! Done the whole factory reset thing on advice from support.
Still no intenet - now Ihave been told to take it to a store! Are you serious!!
on 18-07-2016 09:50 AM
We do have coverage according to the map, infact there is supposed to be a poll quite close to us. We moved the router to another room and it now gives us a connection but only at about 15mb/s download and under 1mb/s upload.
Apparently we are supposed to get an antena fitted as part of the package which should help, still waiting for this.
on 22-07-2016 05:29 PM
Thank you for the suggestion, we have it working at a slow speed on the laptop. The issue is now that we do not have an antena fitted to improve the signal we are getting. The problem is that apparently we were supposed to get the antena with our router which we did not so the fitters cannot come install it becuase we do not have one.
I have to admit I am becoming quite dispondant with the entire process.
on 25-07-2016 10:23 AM
So it appears that Telkom has run out of antennas and we now have to wait another 3 weeks before we have proper internet again!
Words cannot express how dissapointed I am with this service. It me reminds me of Telkom a decade ago!