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LTE upgrade pending for more than a month now

Anyone know how I can escalate a query?

 

Been to the Telkom shop in Claremont, Cape Town to upgrade my LTE package. The shop tells me upgrade has been approved yet when I log onto telkommobile.co.za the old package still reflects. When I call customer care they say the order is still pending. 

 

 

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Posts: 819

Re: LTE upgrade pending for more than a month now

Hi @Julienne, we are not a service channel here at the Community, rather for peer 2 peer support. Sounds like a order is stuck on their system. I have escalated it, but please also try these channels to report it - 

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store

 

 

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