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Lte down Groenkloof

LTE network down in Groenkloof area since Thursday (7/7/2016)

Tested seperate routers:

 

8.Ta 10+10Gb - Seperate router and sim - No LTE service

LTE R599 deal - Seperate router and sim - No Lte Service

 

Tested both routers, with seperate sims. Not hardware failure

 

Signal drops and is weak to the point of not being able to open a youtube vid on a mobile phone.

Have phoned Telkom directly and commented on their facebook page.

 

Would REALLY appreciate someone explaining to me what is going on???
AND WHEN I CAN EXCPECT MY SERVICE TO BE BACK ON!!!

 

MF Pedro

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Re: Lte down Groenkloof

I'm in the Brooklyn/Muckleneuk area and have been experiencing the same problem with my Wireless LTE since last week. It can't be a hardware problem since I only purchased it about 4 months ago, it would be nice to know what is going on.
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Re: Lte down Groenkloof

I also reside in the Brooklyn area, and also experiencing the same problems with my LTE.

I have full 4G signal, but no internet.

Not hardware failure.

 

Please assist!

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Re: Lte down Groenkloof

 
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Moderator
Posts: 819

Re: Lte down Groenkloof

Hi @Marcel1@Martiens & @Armand, just a reminder that the Community is for peer 2 peer support. We cannot assist with Service issues and therefore have the following channels available to report such issues - 

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store

 

 

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