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Member
Posts: 3

Lte horrendous download speed. 10x higher upload speed.

I have tried calling telkom for assistance multiple times. At best the advice I get is, "wait a few days and see if it gets better." My download speeds are 0.6mbps and my upload speed is 11.9mbps. I've tried all I could to troubleshoot at this point. I'm open to any suggestions?

Thank you in advance!
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Member
Posts: 4

Re: Lte horrendous download speed. 10x higher upload speed.

Thank you, i am experiencing the exact same issue.

Member
Posts: 4

Re: Lte horrendous download speed. 10x higher upload speed.

Thank you for posting, i am experiencing the exact same issue. I have logged it with Telkom and they cannot find an issue.

Member
Posts: 4

Re: Lte horrendous download speed. 10x higher upload speed.

What I noticed today, this morning before I left for work my internet was back to normal 10Mbps. When I got back home after 18:00, the download speed was 0.5Mbps.
Member
Posts: 1

Re: Lte horrendous download speed. 10x higher upload speed.


@JoTech wrote:
What I noticed today, this morning before I left for work my internet was back to normal 10Mbps. When I got back home after 18:00, the download speed was 0.5Mbps. MyPrepaidBalance

I have logged it with Telkom and they cannot find an issue.

Member
Posts: 3

Re: Lte horrendous download speed. 10x higher upload speed.

I understand that network traffic may be one of the possible causes but how can I continue to pay for such terrible service? It's taking me more than an hour to download a 300mb file that I uploaded at work.

I've contacted telkom a few times,
They said someone will call me within two working days.. It's been a week. (Possibly more, don't wanna waste energy checking)

I've been nice to everyone I spoke to but my patience is wearing thin.
Member
Posts: 3

Re: Lte horrendous download speed. 10x higher upload speed.

[ Edited ]

Update on my internet speeds:

 

Speedtest 19102019 2118.pngSpeedtest 19102019 2114.pngSpeedtest Results.png

 

Honestly, your service is disgusting Telkom. 

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