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Missing data bundle

I loaded 10gb data onto my pay as you go Telkom SIM which is how I always do it and started surfing and everything was fine for an hour but then suddenly it stopped and told me out of bundle. All the data I had just loaded disappeared.. How do I get this rectified? No one is answering the helpline and I have run out of airtime to call th 180 number from my cellphone.

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