14-08-2018 08:34 AM - edited 14-08-2018 09:17 AM
Hello, can anyone from Telkom please assist with the cancellation of my contract.
I logged onto the Telkom portal and went through all the necessary steps to cancel one of my contracts. I then submitted all the required documents, in this case, a copy of my ID. After clicking submit (8 times) I did not receive my reference number and I am basically being presented with the below screen.
I contacted the Telkom call centre and they said someone would call soon. I doubt that anyone will call as its been weeks of waiting for the call.
All I want is to cancel the service.
on 14-08-2018 01:41 PM
We’re customers in the forum, sorry but we can’t help much with service issues ( no Telkom support agents here ).
Can't read your attachment - perhaps a format problem . Try sending a detailed private message to a Telkom media team ( below), with copy email to email@example.com for decent feedback & results.
include your account details & any related refs. Say Telkom online portal failed , no promised support callback received, and request urgent response.
Hope this helps . Good luck , please let us know what happens.
on 07-07-2019 03:33 PM
I need to cancel my WIFI Account
Account # 335578979.
Telkom has double charged my account and there is a surplus fund availableon my account, I wish to be refunded soonest.
I have been to the City view store and was advised to complete same on line.