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Established Member
Posts: 5

No 4g internet connection

I have unlimited 4g package running of a Huwai B 315 router. Since the 10/09/2016 Ihave had no connection, however everytime there is a power outage in our area my system becomes 100% operational with speeds up to 50Mps and as soon as power is restored the everything falls down with no connection. I am connected to Base station ID: eER_3553 Moorland Rd Kloof (direct line of site) and it has a standby generator. I have reported the fault via case number 19574633 but the operator not at all sure who to report it too. Any suggestion besides switching off the base station mains supply on a permanent basis.

Moderator Moderator
Moderator
Posts: 205

Re: No 4g internet connection

Hi @crjb

i sent you a pm.

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Established Member
Posts: 5

Re: No 4g internet connection

Every avenue ends up back at the call center, The case was closed, even thou the problem was not resolved, I had the call center reopen the case but no contact has been made by a tech as of today.
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