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No feedback from Telkom

I Have applied for the December special of 120 gigs on the 26 December they called me everthing was approved but there sysytem was ofline to check my street address since then I have made several attemps to them to call me back sent e-mail to support called the sales number where they promise they will call me back as soon as they talked to the inetrnet sales team no reply still i am getting frustrated if this is the kind of service telkom gives to customers they have all the forums so people can submit their problems but nobody calls back 

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