on 27-09-2018 06:20 AM
on 27-09-2018 09:31 PM
I've had multiple problems over the last 2 weeks, and were off most of the day today, while my business was running month-end.
When you log faults over the chat line, they tell you to reset and reboot the router - a clear indication that they're working on the LTE network, but, they won't admit it - also, I have done 3 chats to log faults today, but, they would start a chat and eventually not talk to you anymore, also not ending a chat, so, you don't get a reference nr...and that way they keep the stats down - it doesn't look as if any LTE faults is being logged.
They're currently going around at all businesses in Hout Bay, trying to move them onto LTE or VOLTE - don't go for it - it is as slow and as intermittent as ADSL - wait for Fibre.
on 01-10-2018 04:23 PM
Sorry to see this , horribly frustrating not getting proper feedback.
We can’t help much with service issues as we’re customers in the forum - but if you’re still battling try logging a fault online https://apps.telkom.co.za/assurance/public/logafault
Then send a detailed message to a Telkom media support team with email cc to email@example.com for decent feedback & results.
Hope this helps. Good luck, please keep us posted.