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Member
Posts: 4

Out of bundle sms

Hi,

 

It seems I get a sms every couple of minutes about my access: "Your internet access has been paused because you are using out of Bundle Data. Dial *180# to purchase a new bundle, or open your browser for more options."

 

I've still got about 20 gigs left, but I've been getting them for almost the whole month. Anything going on?

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Established Member
Posts: 13

Re: Out of bundle sms

Do you have the double data promotion?

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Established Member
Posts: 7

Re: Out of bundle sms

Hi, have you managed to solve this as I am also getting the out of bundle message once the 1st 50GB is used up.. nobody can assist at Telkom...

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Established Member
Posts: 13

Re: Out of bundle sms

No, Telkom gave me a lot of useless things to check which obviously was not the problem but I did them anyway. And as expected it did not solve the problem.

 

How Telkom is still able to have a working network at all is mind boggling if you consider that they can’t even solve simple problems like these?!

Highlighted
Member
Posts: 4

Re: Out of bundle sms

Yes I do. Reported on the 19th of April, but still got sms's up to 23:30 of the 30th of April, so they haven't solved it yet.

Highlighted
Member
Posts: 4

Re: Out of bundle sms

I'm on the double 100GB LTE bundle.  I received this messages after using 100Gb (Inclusive data) and when going over to the other 100Gb data (LTE Recurring) I receive the message all the time.

 

Any feedback from your ticket that was logged?

 

Another weird thing is why do i first use the Inclusive data 100Gb and then the LTE data 100Gb?

 

Cheers!

Highlighted
Established Member
Posts: 13

Re: Out of bundle sms

1. No response

2. Problem still persist

 

It would have been ok if the connection wasn't stopped every once in a while because of this...

Highlighted
Member
Posts: 4

Re: Out of bundle sms

Hi,

 

Yes there seems to have a bigger problem on your bundle.  My connection does not pause and the messeges seem to be a misconfiguration on Telkom side, or what I call a "false positve alert".

 

Hope you get sorted soon!

 

Cheers!

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