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Senior Member
Posts: 23

Re: Poynting External Panel Antenna

by the way, I became a senior member by writing so many posts on the threads.  Thank you Telkom for the badges and making me feel so important.

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Established Member
Posts: 5

Re: Poynting External Panel Antenna

Hey everybody,

 

has anyone actually received this poynting antenna? 

we all waiting patiently, being pushed from pillar to post by the almighty telkom.

while our accounts are being debited R799 every month.

 

Established Member
Posts: 18

Re: Poynting External Panel Antenna

@Vicky nope, not as far as I'm aware.., maybe @NC has news to share with us such as a delivery date for our antennas?

Moderator Moderator
Moderator
Posts: 819

Re: Poynting External Panel Antenna

Hi everyone

 

It was found that an antenna does not always help to strengthen the signal, and at the cost involvedwith providing and installing one,  it was decided to change the process to first include a site visit to determine what the issue could be. At this stage, an antenna could yet be suggested as a solution.

 

Please send all your contact and service details in an email to hso@telkom.co.za

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Established Member
Posts: 18

Re: Poynting External Panel Antenna

@NC

NO, this is unacceptable!

We're paying R799.00 a month for;

1. LTE uncapped (got it)
2. LTE/WiFi Huawei Router (received)

3. SIM card (received)

4. Poynting External Panel Antenna (NOT RECEIVED)

 

This is PART OF THE CONTRACT that we signed for.., what part of YOU GUYS fulfilling YOUR SIDE of the contract DON'T YOU UNDERSTAND?

 

Senior Member
Posts: 23

Re: Poynting External Panel Antenna

To be honest if you getting LTE speeds of > 30mbps then I dont really see a need for the antenna.  I would be over the moon if I got LTE speeds or even speed test of over 30mbps.  I can give you mines if you like?

Established Member
Posts: 18

Re: Poynting External Panel Antenna

@Asokan the speed that users are capable of achieving is important but irrelevant in this matter, what is important is that all hardware, that was clearly mentioned on Telkom's website as being part of the deal, be supplied as contractually agreed.

Established Member
Posts: 12

Re: Poynting External Panel Antenna

Details sent to hso@telkom.co.za. I’m looking forward to seeing the turnaround time compared to the time it took to post a response on this forum!

Established Member
Posts: 18

Re: Poynting External Panel Antenna

The LTE antenna has FINALLY been delivered, well done Telkom for finally fulfilling your side of the deal!

Member
Posts: 7

Re: Poynting External Panel Antenna

I am also still waiting, form June, for my antenna!!!!

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