on 06-09-2016 12:42 PM
Hi @Adriaand, the new Uncapped deals do not automatically come with an atenna anymore. You will however receive a call to rate the service. At that stage, if you are unhappy with performance, a site visit is arranged to take it further. At that stage, the tech will discuss the options, including the possibility of an antenna.
on 06-09-2016 01:21 PM
I understand the new deals does not come with an antenna but i signed up when the antenna was still included. Salesman also said its in the deal just on back order. I have 2 case numbers. One from a call I made and one from hellopeter.com so lets see how long it takes.
on 06-09-2016 01:32 PM
I also got the same story from Telkom yesterday. I however refused to except that if I order a car and it eventually gets delivered without wheels that I have to just except it and move on. I insisted on speaking to management, after which I was informed that I can log a call for the technicians to visit my house for installation of an antenna which they don’t have. For interest sake, my house is located 230 meters from a LTE tower and the download speed I’m getting is not close to what is being advertised.
on 08-09-2016 09:46 AM
And the saga continuous! I’ve been contacted by the technical department to inform me that they can’t help me if I don’t have an antenna. I will have to contact customer care to address the latter! Once I receive one, they will make an appointment to install it for me. What a joke!!!
As this is going nowhere slowly, I’ve decided to log a call with the National Consumer Commission.
on 13-09-2016 11:50 AM
@NC Tell that to your sales staff mate, when I applied I was told on the call that I will recieve my antenna as soon as stock arrives as it is REQUIRED for optimal performance. So I expect to recieve my antenna to optimize my performance.
It might be optional now, but it was included when I signed up.
on 14-09-2016 08:25 AM
Mobile direct offered me the LTE uncapped for R799 during June which I accepted. Apparently this offering did not include the external antenna. My invoice however indicated a simcard, modum and external antenna. I'm willing to purchase the antenne but nobody could give me information where to purchase the antenna from Telkom.