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Posts: 819

Re: Poynting External Panel Antenna

Hi @Adriaand, the new Uncapped deals do not automatically come with an atenna anymore. You will however receive a call to rate the service. At that stage, if you are unhappy with performance, a site visit is arranged to take it further. At that stage, the tech will discuss the options, including the possibility of an antenna.

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Established Member
Posts: 11

Re: Poynting External Panel Antenna

I understand the new deals does not come with an antenna but i signed up when the antenna was still included. Salesman also said its in the deal just on back order. I have 2 case numbers. One from a call I made and one from hellopeter.com so lets see how long it takes.

 

Established Member
Posts: 12

Re: Poynting External Panel Antenna

I also got the same story from Telkom yesterday. I however refused to except that if I order a car and it eventually gets delivered without wheels that I have to just except it and move on. I insisted on speaking to management, after which I was informed that I can log a call for the technicians to visit my house for installation of an antenna which they don’t have. For interest sake, my house is located 230 meters from a LTE tower and the download speed I’m getting is not close to what is being advertised.  

Established Member
Posts: 12

Re: Poynting External Panel Antenna

And the saga continuous! I’ve been contacted by the technical department to inform me that they can’t help me if I don’t have an antenna. I will have to contact customer care to address the latter! Once I receive one, they will make an appointment to install it for me. What a joke!!!

 

As this is going nowhere slowly, I’ve decided to log a call with the National Consumer Commission.

Established Member
Posts: 18

Re: Poynting External Panel Antenna

Any feedback @NC?

Has stock of the antennas arirved yet or still no stock?

 

Please keep us updated!

Established Member
Posts: 6

Re: Poynting External Panel Antenna

@NC Tell that to your sales staff mate, when I applied I was told on the call that I will recieve my antenna as soon as stock arrives as it is REQUIRED for optimal performance. So I expect to recieve my antenna to optimize my performance.

 

It might be optional now, but it was included when I signed up.

Established Member
Posts: 12

Re: Poynting External Panel Antenna

I've logged this issue on hellopeter.com and with the  National Consumer Commission.

Established Member
Posts: 27

Re: Poynting External Panel Antenna

The antenna is useless anyway, no speed difference on my side.
Member
Posts: 3

Re: Poynting External Panel Antenna

Mobile direct offered me the LTE uncapped for R799 during June which I accepted. Apparently this offering did not include the external antenna. My invoice however indicated a simcard, modum and external antenna. I'm willing to purchase the antenne but nobody could give me information where to purchase the antenna from Telkom.

Established Member
Posts: 27

Re: Poynting External Panel Antenna

They dont have them anymore.
Check here http://poynting.tech/
Model they useto supply XPOL-6-10M
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