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Member
Posts: 4

Prepaid Mobile Data not working

[ Edited ]

I am on prepaid with Freeme bundle, lots of times the network does not allow 3g/Lte connection. Sometimes it works, but mostly not. I even tried rebooting the phone. This is frustrating. This problem started towards the end of July. What is up with this network? I have not had any issues in the past(been with telkom mobile for more than 2 years now),  looks like telkom has broken their network. Recently the was downtime for a whole day... Not on, shall be porting away soon. I bet you telkom does not look at these posts

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Valued Contributor
Posts: 847

Re: Prepaid Mobile Data not working

Hi @znh

 

We’re also customers in the community - sorry but can’t help with service issues ( you’re quite correct,  there are no Telkom support agents manning this forum ). 

 

A temporary network outage probably caused your connection issues,  but if you’re still battling you should log a fault  then send a detailed private message to a Telkom media team ( below),  with copy email to support@telkom.co.za for decent feedback & results.  include your account details & fault ref. 

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Hope this helps .  Good luck , please let us know outcome. 

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Member
Posts: 6

Re: Prepaid Mobile Data not working

Am facing the same problem. Hope anyone here can help me too. Thanks in advance. Regards,

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New Member
Posts: 1

Re: Prepaid Mobile Data not working

Good day Telkom Team

 

I just want to know what the problem is that i can't use my contract data nor i get telkom calls in and out. If you guys can help me i would appreciate it.

 

Thank you in advance.

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