on 04-07-2016 07:36 PM
I have a similar issue:
On the 24th of June I applied for the LTE uncapped option (R799) and received a message with a ticket number (# 240616-152556). I was supposed to receive a call from a consultant and actually did, 3 times.
However, every time I was put on hold after being told to wait to see whether I qualify and every time after holding for 10 minutes I was told "the system is offline". This happened 3 times and unfortunately I never got past that process.
My ADSL is dreadfully slow and I would really like a proper connection at home. Please assist if possible.