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Member
Posts: 3

SmartBroadband Uncapped Wireless = NO JOY

REF ticket #130316-121134 LTE R599
I applied on Sunday 13 March 2016 = Still Waiting

1. Hours on 10210 only to be told I must go to Telkom shop to apply
2. Two days in the Que at Telkom shop only to be told I can apply - only online
Festival Mall also gave me email address if no response comes..

3. Applied - days no feedback

4. Call Center phoned never phoned back to finish app
Asavela Ngxekexe - ngxekea@telkom.co.za

5. Days later team leader phones sets everything up
Audricia Rampersad - jeromen@za.aegisglobal.com

6. Two weeks later still waiting for a response from credit vetting

7. Call center phones again, tell me my profile/setup = nothing on file
She told me the team leader cant process the order only a sales person.
She puts me on hold for 10min, cuts me off. Never phones back

After countless hours days weeks of emails and phone calls - I don't know if I am going to get this service??!

NO ONE SEEMS TO WANT TO HELP ME OR DONT KNOW WHAT THEY ARE DOING

Every time I speak to someone they don't have prev rec of calls.
It's not like I want the service for free I will be paying for it.

Can someone please tell me what the hell is going on ???!!???!!!

Senior Member
Posts: 26

Re: SmartBroadband Uncapped Wireless = NO JOY

try Telkoms facebook page or twitter @HelloTelkom those guys are very helpful 

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