on 18-04-2016 01:09 PM
I applied for SmartBroadband Uncapped Wireless on the 9th of March 2016 and would like to follow up on the progress of my application. My tickets number is # 090316-11473
After not being contacted for several weeks and two complaints on Helopeter.com I called the call centre to finalise my application. My application was finalised on the 31st of March 2016, after my call and I have been trying in vain to get a tracking number or even a ballpark range of when my router and simcard would be delivered.
I called on the 7th, 12th, 13th, 14, and 15th of April and was told EACH DAY, that I would receive my tracking number in no less than 48 hours. Today after 1h23min on hold I still have't resolved this issue.
I have submitted my details to 5 agents on chat and have sent emails 7 emails to email@example.com with no answer.
for a telecommunications company, Telkom really sucks at telecommunication.
on 18-04-2016 04:24 PM
Hi @bruinou, i have directed this to a sales team to try and get to the bottom of your device delivery. Please not though that this is not a service channel.
on 19-04-2016 09:43 AM
I fully understand your frustration.
Have a similar scenario myself, applied received a call and it stopped there. I cannot apply again so I have no way of gettig this deal. I do belive its a farce and false advertising on the part of Telkom.
Seems as though Telkom likes to higher Government employee wanabees... Get a job and to hell with helping clients or fianlising a sale, complaint, anythign related to work. Viva jobs viva!!