on 20-07-2016 09:41 AM
Please can someone assist. I received a call from Mobile talk advising they are agents for telkom. They sold me the Smartbroadband Uncapped LTE for R799. I received the simcard and b315 router. I connect this and my speeds are 7mbps. I was advised speeds up to 100 mbps. I called telkom they advised that with the Smartbroadband uncapped LTE for R799, i was supposed to get an external antenna with this package. I called Mobile talk and they are advising that the uncapped LTE for R799 does not come with an external antenna. I receive an invoice now from telkom stating the package i got from mobile talk and it shows 1 x Smartbroadband 3 Wireless Uncapped LTE + Antena but i dont have this antenna!!!
Please can someone advise what should i do?
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on 20-07-2016 04:28 PM
Hi @Shailen.the Uncapped LTE does indeed come with a booster antenna and it usually makes a huge difference. I have asked our Online Sales team to investigate.
on 21-07-2016 09:24 AM
Thank u NC. I received a call from a Telkom Agent and she advised that they will investigate with the back office and get back to me with regards to the Antenna i did not receive. Hopefully i receive a positive feedback and they send me this antenna so i can enjoy the LTE speeds.
Thanks again. Will provide feedback once i receive.