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Posts: 7

Switch from Telkom SmartBroadband to Telkom Uncapped ADSL - Delay in process

Hi can anyone please help me. I would like to make the switch from my Telkom Smartbroadband account to Telkom Uncapped ADSL account. Got my line installed and everything, but havent applied for the Uncapped package as I am waiting for a call back from the cancellations department, to finalise the cancellation of my month to month Smartbroadband package. I completed & mailed them my form, along with a copy of my ID. I have done this twice in the last 2 weeks now, no call back? I know I have to wait 30 days also for the cancellation to be completed properly, but now I am waiting longer because the process hasn't even begun from their side. When I decided to make the switch to adsl & normal landline, I had no idea the journey would be so challenging to complete. Any advise on how to get the Cancellations Dept attention?


Acc no: 334519776

Service Ref no: 0814028798


Please Help

Moderator Moderator
Posts: 819

Re: Switch from Telkom SmartBroadband to Telkom Uncapped ADSL - Delay in process

Hi @Biep This is not a service channel, but you may want to try these channels. Alternatively, please visit a store to sit down with a consultant.


  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store


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