on 10-08-2018 12:26 PM
I have the B315 router with that I pay R369 for, well R374.30 now - I am assuming because VAT is not 15%.
The issue is since I have had the router my internet speed is nothing more than 2MB/s - basically impossible to do anything on the internet. I know that there has been issues with the B315 router therefore I have tried using one of my old phones and creating a hotspot, however still the same problem (under 2MB per second) and I have tried this in multiple locations.
Please can someone advise as to what can be done, as I have called customer care and they say factory reset the router which does not help. Also since I have tested in an LTE enabled phone I should be getting high speeds.
I have been paying every month but I am unable to use the data as the speed is too low and now this is becoming fraustrating.
Is there any way to solve this issue or for me to cancel this contract?
on 12-08-2018 08:32 AM