on 16-03-2016 05:19 PM
17-03-2016 09:38 AM - edited 17-03-2016 09:39 AM
You not the only one buddy. I waited 40mins on the line and still never answer. After my frustration I cut the call as I have better things to do. As a new customer to Telkom I am disgusted. My account has been debited, and its been 1 week now that I am still waiting for feedback and a reply.
The funny things is, I have been told that these Agents at the call centre put you on hold on purpose to get more talk time out of you as they are monitored by their KPI's. Also noticed while being on hold, I can hear someone breathing on the mic. Im not sure how true this is, but waiting 40min+.....
on 17-03-2016 01:09 PM