Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Member
Posts: 3

Re: Uncapped LTE - Slow Download Speeds

Hi Moderator I have reported the issue and awaiting feedback. Other members can also see what the issue is and comment if they are experiencing similar in the area...

Senior Member
Posts: 23

Re: Uncapped LTE - Slow Download Speeds

Hi, I live in the Randpark Ridge area in JHB and never expereinced true LTE speeds, I barely even get a download speed of 1MB.  Telkom, please provide way forward as we are paying a premium price for the LTE uncapped wireless.  My reference numbers are 19467585 & 19470318.  We are playing our part to this deal by paying our monthly subscriptions as per our contract, it's time Telkom starts playing thier part!!!  Man Frustrated

Contributor
Posts: 196

Re: Uncapped LTE - Slow Download Speeds

@Dave257@Asokan@bob26@Josem007 something that might work is log onto ur modem change ur antenna settings to built in then go to connection and take it off auto on the network and put it only 4G. 

Senior Member
Posts: 23

Re: Uncapped LTE - Slow Download Speeds

 

@Specialistthis does not work.  I am from an IT background and have done all the basics and advanced trouble shooting to improve my internet speeds but it is not the device that is an issue, it is the the network.

Contributor
Posts: 196

Re: Uncapped LTE - Slow Download Speeds

@Asokan did you try it. It helped me and 2 of my friends as well. With mine, when I left the connection to auto and antenna settings to external I got download speeds of 30meg but playing around I changed the antenna to build in and locked the connection onto the 4G only network I got 72meg. I'm not saying it will work for u but what do u have to lose.

Senior Member
Posts: 23

Re: Uncapped LTE - Slow Download Speeds

@Specialist I did try this and it is currently on the settings you suggested.  It still has not made a drastic improvement to my download speeds.  Still averaging @ 5mbps

Contributor
Posts: 196

Re: Uncapped LTE - Slow Download Speeds

@Asokan Hi. Did it make an improvement thou? 

New Member
Posts: 2

Re: Uncapped LTE - Slow Download Speeds

Exactly the same thing with me...

 

The service has been shocking since June with speeds rarely exceeding 2MB/s and often slipping to less than 0.5Mb/s. This service was touted as being up to 90MB/s when I signed up and I have never seen anything like that, at best we had 30MB/s for a couple of days when it was first installed.
 
To add to the poor speeds, the support service at Telkom has been DIABOLICAL
 
I have reported the fault numerous times. The first time I followed up after not hearing anything for a month and was told that my fault had been marked as resolved due to the inability to get hold of me. I asked that they check my contact numbers, they had all 3 (home, work and mobile) and I definitely hadn't received a call on any of them.
 
The second fault was reported on 29th of July and I haven't heard a thing back again. The fault number is 455CWK290716
 
Unless this is sorted out and I am getting consistent speeds in the region of what was advertised I will report this to ICASA,  cancel the monthly direct debit and dump the modem at the nearest Telkom shop.
 
Senior Member
Posts: 23

Re: Uncapped LTE - Slow Download Speeds

@Specialist To be honest was an inprovement of < 0.1mbps.  Thanks for the advise.

Senior Member
Posts: 23

Re: Uncapped LTE - Slow Download Speeds

Still not have received any correspodence on the slow performance issues.  Would be great if I could get a call or an e-mail.  Telkom please help us your clients!

About This Post