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address does not show up on coverage map

I recently applied for the February deal, only to be dissapointed by the agent, that because my address does not show up on the coverage map, they cannot sell me the product.

yet, my immediate neighbors address all show up on the map.

i find this very strange, and i do not know who to contact about this

the area shows as covered by on the coverage map, I do not understand why the product could not be sold to me

 

Any help would be highly appreciated

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