on 25-04-2016 02:59 PM
Hi, we're moving to a suburb with no LTE coverage. I went into the branch a month ago to cancel my LTE contract. The guy at the counter gave me a cancellation form to fill in and said you would be contacting me shortly. He refused to take in the modem. It's now the end of the month, and I still haven't heard anything from your side. I am anxious that I'm going to be charged for the full month's fees, when I haven't used it at all.
Please advise what more I can do to avoid that.
on 27-04-2016 06:08 PM
@Helen1234 - you are most likely going to be charged. At least from what I have seen from other posts on here, they are not the best at following up on their promises or getting back to people.
I would suggest using some of their service channels - FB, Twitter, phone or going to the same or another store ... you have to get cancellation in writing I think, otherwise you will remain stuck with this.
on 27-04-2016 07:19 PM
on 27-04-2016 09:19 PM
@Helen1234 - hang in there, speed of reaction is not their strong point. keep trying until you are satisfied
on 13-09-2019 11:46 AM
Thanks so much. I'll go into the store and ask for a letter. I have tried
Facebook. They send me an email asking them to send my details. I've done it
twice now, but still nothing.
This email has been checked for viruses by Avast antivirus software.
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