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Established Member
Posts: 5

degrading LTE speeds

I've been using Telkom Uncapped LTE for about 2 months now and I've been pretty impressed with the speeds that I have been getting.

However for the past week (2 - 6 May) the speeds have been dropping from an average of 30mbps during the day, to 2mbps between 7pm to 10pm.

Plenty of users have complained about this exact issue and nobody has said a word.

Could either of the Telkom reps please chime in here and let us know what is going on.

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Member
Posts: 1

Re: degrading LTE speeds

Same here... might have to request an exit out of the LTE contract if Telkom does not rectify asap. Really hoping that the problem/policy gets restored to acceptable service levels. Thank goodness my ADSL line can still be reactivated.

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Regular Contributor
Posts: 498

Re: degrading LTE speeds

@chipyks & @YogiBonG, what area is you all in? Did you report a fault/case to Telkom.

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Established Member
Posts: 5

Re: degrading LTE speeds

Im in the East of Pretoria, Eersterust to be exact. I did report it they gave me a whole song and ance about logging a call and what what. I then logged into the internet and I spoke to a Telkom Consultant on that Chat portal. I requested a call back and i spoke to the guy. He couldnt help me so he forwarded my call the the helpdesk or something. After waiting for like twenty minutes for them to eventually pick up the phone, that one guy sai that there is nothing he can do but log a call and then one of his technical guys will get back to me. That was like 5 days ago, I dont know what their turnaround time is but ium still waiting. Monday 09/05/2016 at exactly 21H30, i ran a speedtest and guess what, my linespeed decreased from the normal 5mb to 1.2mb. 

 

Nou vra ek met trane is die hazel green oe van my, vi wat betaal ek R599 permaand as ek spoed kry equivilent aan R100 permaand.

 

Telkom moet ophou man, jissie.

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Member
Posts: 4

Re: degrading LTE speeds

[ Edited ]

I have experienced the exact same issue. I've had SmartBroadband Uncapped Wireless LTE since October and it is now practically useless between 6pm and midnight. And this is not due to P2P or other high usage activities - basic Netflix, Showmax, and browsing are all unusable most days of the week (and weekend) at these times.

 

After 1am and while the sun is up the speeds are perfect and fast like they always have been.

So it seems to me the package is "uncapped" but we are all thrown into a tiny little pool of bandwidth that we have to all fight each other for.

 

This is not what Telkom advertised. I'm quite disappointed. I've already stopped a number of other people from taking this package as the service is simply not usable when it needs to be.

Logging calls with Telkom is a black hole. Nobody responds.

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Contributor
Posts: 196

Re: degrading LTE speeds

@kingshaun reading ur post is a little confusing. If ur work is to do remote access support for Telkom's IT. Does that not make you an employee of Telkom?
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Member
Posts: 4

Re: degrading LTE speeds

[ Edited ]

I'd rather the focus be on the problem as a paying client that I have with the Smartbroadband Wireless Uncapped LTE service than any business relationship I may have with Telkom.

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Contributor
Posts: 196

Re: degrading LTE speeds

@kingshaun which area are u experiencing these slow speeds. I went through a similar phase in the west of jhb a few months back.
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Member
Posts: 4

Re: degrading LTE speeds

@@Specialist I am in Kilner Park in Pretoria. Nearest towers are Fontana Rd, Queenswood and Moreleta St, Koedoespoort. I usually connect on the Koedoespoort tower as that is where I get the strongest signal.

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New Member
Posts: 1

Re: degrading LTE speeds

This is exactly what I am experiencing in Sharonlea area. I've had an open case for a month already with shocking service. What started out as a great service has degraded to 0.5 - 2 mb/sec service irrespective of time of day. None of the advertised channels are responding to service requests. 

 

Has anyone had an answer from Telkom yet??

 

"...you may escalate your complaint to the office of the Regional Customer Care Manager by calling FreeCall 080 060 0126, and quoting your reference number..."

~http://www.hellkom.co.za/pages/resolving-a-telkom-dispute.php~

 

Telkom offers this advise to assist but as yet I have been unable to reach them.

 

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