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Posts: 2

Contact inquire

Last year 2017 October I had applied for a Huawei P8 light 2017 black and the phone was delivered in white. I had contact telkom for the phone to be picked up which was did picked up and 3 weeks later around Dec the correct phone colour was delivered.

Now the first phone was never used but the account has not being removed from my name, I have called several times and raised quite number of escalations but nothing has been done, now the account has been submitted to debit collectors. And i can't pay for a phone that was returned and am not using

They can see from their system that the sim was never activated and never used.

The telkom account in question is 501419648.
Please help Khathutshelo
Valued Contributor
Posts: 754

Re: Contact inquire

Hi @Khathutshelo

 

Sorry to see this happening to you. 

 

You can send a detailed message with all your refs & escalation dates to a Telkom media support team - they’re usually best for good response & results. Also email the same to   support@telkom.co.za

 

Facebook: TelkomZA

Twitter:    @telkomza

 

 Good luck, hope this helps.

Member
Posts: 2

Re: Contact inquire

@Kathy1 Thanx for the info I'll keep you updated
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