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Difficulty Getting Hold Of Sales

Wait more than several hours everyday to get hold of sales and when i do get through, no one can seem to tell me where my order (parcel) is

Im waiting more than a month for my device which i purshased in November. So i cant seem to get a proper follow up on my order and im battling to get my deposit in order to approach another service provider

 

How and when will this issues be resolved

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