on 21-11-2018 07:10 PM
Hi, I own a small business and one of my 3 cellphone lines has been suspended out of the blue, and I am afraid Telkom will try to suspend my other lines just to force me to pay when I have been disputing irregular billing and no one (after 10 different case numbers and phone calls logged over a period of 2 months) no one solved my issues and no one responded to all my requests: no follow-up, no communication was made, Telkom just cut one of my business phone: absolutely disgusting. I am pretty sure that under the Consumer Protection Act these practices are not even allowed, it is literally what mafia groups do to normal people in real life, they strong-arm their loyal customers by forcing them to pay and then, sort out the issue 10 months later by giving a billing credit. I am sorry but I cannot buy food or clothes or anything else with Telkom credits, I want my money and I want to pay what I owe and not one more cent because the service is already a total disaster.
TELKOM UNACCEPTABLE NEGLIGENCE POINTS
6.4.1 Telkom must provide the Subscriber on a monthly basis, with a computerized Monthly invoice, which constitutes a VAT invoice and/or Sales record in respect of all and any Charges due and ow ing in terms of the Agreement by the Subscriber to Telkom. The in voice will at the Subscriber’s election be sent by electronic means (email/MMS/etc email at no charge to the customer or by mail which may attract reasonable additional charges.”
SECOND PROBLEM: MISLEADING INSTORE SALES AND PENALTY FEE
TELKOM UNACCEPTABLE MISLEADING ADVERTISING SALES PROCESS CONSEQUENCES
TELKOM UNACCEPTABLE BRUTAL AND ABUSIVE TACTICS
- On the 12th of November 2018 I called again (21th time in 2 months, 5 full days totally wasted over the phone for nothing) to request the intervention of a manager and an update as I was waiting to make payments
TELKOM STRONG-ARMING MAFIA TECHNIQUES
My overall experience so far with Telkom is that I would not recommend ANY of the Telkom services to anyone, even to my worst enemies. I am absolutely disgusted, I am feeling insulted and abused permanently. Telkom is organised in a way that Billing, Customer Service and Technical Support are totally isolated from one another so that the client always gets screwed.
I NEED A RESPONSE WITHIN THE NEXT 48HOURS