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Posts: 1
Accepted Solution

New order process for phone and internet

I placed an order online on 17 April 2018 for a mobile phone. Telekom deducted the money from my account on 24 April 2018. I have not received an order number or any other information from Telekom. I tried contacting 10213 and i was told there is no order placed under my ID number. I tried the chat online and still i did not receive any assistance. What happened to my money?

telkom service is horrible. It doing disservice to our contry. 


Regular Contributor
Posts: 480

Re: New order process for phone and internet

Hello @Nandza


Sorry to see this.  We’re also customers in the community so I’m afraid we can’t help with service issues (no Telkom support agents in the forum) .


You should send an urgent message to a Telkom media support team. Include details of your previous enquiries with Telkom support agents , the date of your online order, and ( importantly) your proof of payment - they respond well with decent  feedback.


Facebook: TelkomZA

Twitter:   @telkomza


Also email this to support@telkom.co.za.


Hope they sort this out for you soon.

Posts: 3

Re: New order process for phone and internet

I have the same problem. But not resolved still. I'm waiting for someone to get a hold of one of my complaints.

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