Phones & Tablets

[Nandza]

I placed an order online on 17 April 2018 for a mobile phone. Telekom deducted the money from my account on 24 April 2018. I have not received an order number or any other information from Telekom. I tried contacting 10213 and i was told there is no order placed under my ID number. I tried the chat online and still i did not receive any assistance. What happened to my money?

telkom service is horrible. It doing disservice to our contry. 

[Kathy1 · Accepted solution]

Hello @Nandza

Sorry to see this.  We’re also customers in the community so I’m afraid we can’t help with service issues (no Telkom support agents in the forum) .

You should send an urgent message to a Telkom media support team. Include details of your previous enquiries with Telkom support agents , the date of your online order, and ( importantly) your proof of payment - they respond well with decent  feedback.

Facebook: TelkomZA

Twitter:   @telkomza

Also email this to support@telkom.co.za.

Hope they sort this out for you soon.

[Tioqo]

I have the same problem. But not resolved still. I'm waiting for someone to get a hold of one of my complaints.