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New Member
Posts: 1

New order process for phone and internet

Good day,

 

My order no 259989783a - still got no feedback or even a phone call the hear when it will be installed.  Please assist urgently for I am doing work from hom and need this line EXTREMELY URGENT PLEASE

 

 

Kind regards

 

Louise Coetzee

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Valued Contributor
Posts: 847

Re: New order process for phone and internet

Hi Louise @louisec64

 

We’re also customers in the forum ( no Telkom support agents here ), sorry can’t help much - service issues are only attended by Telkom support channels:- 

https://community.telkom.co.za/t5/Announcements/Telkom-Service-Channels-How-to-get-Help/m-p/1768#M13

 

Try posting a detailed message with your refs to a Telkom media support team - they’re usually best for good response & results (and/or email them) :-

 

Facebook: TelkomZA

Twitter:    @telkomza

email :    support@telkom.co.za

 

Hope this helps, good luck. 

New Member
Posts: 1

Re: New Order process for phone

 

Good day

 

I applied for new cellphone contract and a consultant by the name of Sihle called to confirmed details and i  recieved an sms that money will be debited within 3 days. the money was debited and recieved an sms that my onrder was pre-approved and they processing my order. i tried to contact telkom online chat, sent emails no response.

 

Please see below chats

 

i want to find out when will the phone be delivered?

 

image.png

 

Regards

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