on 12-06-2018 04:14 PM
I placed an order online on 17 April 2018 for a mobile phone. Telekom deducted the money from my account on 24 April 2018. I have not received an order number or any other information from Telekom. I tried contacting 10213 and i was told there is no order placed under my ID number. I tried the chat online and still i did not receive any assistance. What happened to my money?
telkom service is horrible. It doing disservice to our contry.
Solved! Go to Solution.
on 12-06-2018 05:17 PM
Sorry to see this. We’re also customers in the community so I’m afraid we can’t help with service issues (no Telkom support agents in the forum) .
You should send an urgent message to a Telkom media support team. Include details of your previous enquiries with Telkom support agents , the date of your online order, and ( importantly) your proof of payment - they respond well with decent feedback.
Also email this to firstname.lastname@example.org.
Hope they sort this out for you soon.
on 07-07-2018 12:04 PM
on 12-07-2018 03:45 PM
I am exeriancing the same problem andhave tried all of the about and have not recived any feedback. it has been 6 weeks now and not a peep from anyone at telkom. Worst service I have ever recieved.
on 12-07-2018 04:08 PM
The forum can’t help much re service issues - we’re customers like you, there are no Telkom support agents in the forum.
Sorry to see what you’ve been going through, we also had a long frustrating wait for installation last year.
As their call centres haven’t helped you should message your order details details with any other refs you’ve been given to a Telkom media support channel - their ‘special forces’ support teams usually respond well with decent feedback :
* Facebook: TelkomZA
* Twitter: @HelloTelkom
And email the same details to email@example.com ( that eventually worked for us )
Hope this helps, good luck - please let us know what happens.
on 13-07-2018 12:55 PM
I recently got a new xphone and contract that involved a sim swop from 0817791555 this has not happened I am currently in the country of Bulgaria and cannot make a call from my old or new phones, I have manually changes the mms etc proto cols as instructed but to no avail, fortunately I can use the WiFi The websites are not helpful targeting sales ot solutions!
on 13-07-2018 03:15 PM
So frustrating for you... I seriously doubt Telkom could attend the sim issue until you’re back in SA . You might even find using a local sim is a better alternative anyway while in Bulgaria; avoid possible expensive bill shock for international roaming :-
Telkom international roaming tariffs :-
Bulgaria 4g coverage & sim providers :-
Hope this helps a bit for now !