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New Member
Posts: 1

New order process for phone and internet

Good day,


My order no 259989783a - still got no feedback or even a phone call the hear when it will be installed.  Please assist urgently for I am doing work from hom and need this line EXTREMELY URGENT PLEASE



Kind regards


Louise Coetzee

Valued Contributor
Posts: 847

Re: New order process for phone and internet

Hi Louise @louisec64


We’re also customers in the forum ( no Telkom support agents here ), sorry can’t help much - service issues are only attended by Telkom support channels:- 



Try posting a detailed message with your refs to a Telkom media support team - they’re usually best for good response & results (and/or email them) :-


Facebook: TelkomZA

Twitter:    @telkomza

email :    support@telkom.co.za


Hope this helps, good luck. 

New Member
Posts: 1

Re: New Order process for phone


Good day


I applied for new cellphone contract and a consultant by the name of Sihle called to confirmed details and i  recieved an sms that money will be debited within 3 days. the money was debited and recieved an sms that my onrder was pre-approved and they processing my order. i tried to contact telkom online chat, sent emails no response.


Please see below chats


i want to find out when will the phone be delivered?





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