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No phone for over three weeks :(

Smiley Sad I went to the Telkom Brooklyn store on 11 May 2016 for an upgrade. I completed the forms and submitted all the required documentation on this day. I have been in contact with Thabang from the store who has been advising me that the phone i required for an upgrade (iPhone 6s 16GB in Gold) was not in stock. According to her, she is not informed as to when stock will be available. My question is: am i supposed to wait endlessly for Telkom or should i take my business elsewhere???

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Re: No phone for over three weeks :(

Hi @CharlotteMokwen, I will see if our Online Sales team can assist you.

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Re: No phone for over three weeks :(


@CharlotteMokwen wrote:

Smiley Sad I went to the Telkom Brooklyn store on 11 May 2016 for an upgrade. I completed the forms and submitted all the required documentation on this day. I have been in contact with Thabang from the store who has been advising me that the phone i required for an upgrade (iPhone 6s 16GB in Gold) was not in stock. According to her, she is not informed as to when stock will be available. My question is: am i supposed to wait endlessly for Telkom or should i take my business elsewhere???


Hi @CharlotteMokwen have you received your phone? Ordered mine online and It seems like I might find myself in a similar situation.Smiley Mad

Member
Posts: 1

Re: No phone for over three weeks :(

I made an online order and a lady phoned me back and told me that my order has been accepted. I was not given any reference number with which i can track my order. It has been 7 days and since then i have not received any delivery or feedback from telkom
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Posts: 819

Re: No phone for over three weeks :(

Hi @Ridhwaan, please update your profile with some contact numbers and let me know

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Member
Posts: 1

Re: No phone for over three weeks :(

I've visited almost all stores in Durban and there's no stock of the iPhone that I want. The contract is still being advertised yet there's been no stock for the past six months. I've went on the site to upgrade and been into the store. No response from anyone.
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Posts: 819

Re: No phone for over three weeks :(

Hi @Letitiareddy, you are posting on an old post. We are not a service channel, but I can advise that you can try and order online - 

 

https://secure.telkom.co.za/today/shop/personal/device/apple-iphone-6-16gb-space-gray/

 

 

 

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