15-02-2016 07:53 AM - edited 15-02-2016 08:02 AM
I initially requested a number change (TELKOM MOBILE to TELKOM MOBILE) on the 1 Feb 2016 & was advised that there is a 72 WORKING hour waiting period for it to be implemented (REF: 11798603). After the period expired I was then informed that the 72 WORKING hour period is ONLY for my case to be allocated to a person WHO will contact me(still waiting) to resolve my request.
At any other SP it will take them 48 hrs sometimes less to do a number change. WHY OH WHY do a person have to wait 72 working hours ONLY for my request to be allocated to somebody???????
IS IT TOO MUCH TO ASK FOR A LITTLE SERVICE EXCELLANCE??? I am still waiting to be called by someone...anyone!!!!!!
on 11-03-2019 05:29 PM
Just reading about your experience scares me.I just sent through my number change request today.Honestly,I'd rather sign up for a new contract and cancel the existing one (SIM ONLY)...but then again, I don't know how long that wwould take.Eish Telkom...we love the deals but the service is totally the opposite.