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Telkom refuses my order because of credit rating problem

Placed an order with Telkom for a smartphone with a smartplan 100 but now they say it has been refused because of a credit rating problem.  My bank says I have a 5-star credit rating, but Telkom won't even listen to any discussion.  What to do?  They tell me to go to the nearest Telkom store (miles away and I don't have a car) and fill in a lot of forms.  Why won't they just speak to my bank who could confirm that I am able to pay. When I try to explain this, they shrug.  I really need this phone and I'm now thinking that I must try another provider, which is a shame.

 
I think they really don't want customers, their service is appalling.
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